Information Shock

Ledbetter at Slate talking about the Internet and loss of sales positions:

But the biggest culprit in killing off sales jobs is right in front of you: the Internet. There was a lot of talk in the dot-com era, mostly positive, about "disintermediation," or creating direct connections between consumers and suppliers. Think of all the purchases you make today online that once would have been accompanied by a salesperson: a sweater, a book, a "compact disc," a small appliance or piece of electronic equipment, shares of a stock or mutual fund, airline tickets, etc.